Camera / DVR Down
Storage Facility Cameras or DVR Down
Cameras that are offline or not recording leave you with nothing to show when there’s a break-in or an insurance claim. SMS repairs and installs cameras and DVR/NVR systems at self-storage facilities.
Likely causes
What usually causes it.
- Recorder failure. DVR/NVR hard drives fill up or fail, or the recorder locks up.
- Power problems. A failed power supply or PoE switch takes out several cameras at once.
- Cabling and connections. Damaged or weathered cable, or loose connectors.
- Network or remote viewing issues. The system records but you can’t view it remotely.
- Camera damage. Weather, vandalism, or age.
How SMS fixes it
Find the real cause. Fix it.
We check the recorder, power, cabling, and cameras to find the failure, then repair or replace what’s needed and confirm recording and viewing work before we leave. Same Day Dispatch in Indiana; scheduled service in OH, KY, IL and MO.
Before we arrive
Safe checks.
Check that the recorder is powered and the date and time are correct. If it’s recording, don’t wipe or reset it; you may need that footage.
Same Day Dispatch in Indiana
Down today? In Indiana, we dispatch today.
Same Day Dispatch in Indiana; scheduled service in OH, KY, IL and MO. We also handle emergency calls on Saturdays. Submit the request with the address and what’s happening and the office will confirm scheduling.
Prefer to call? (317) 506-6586 or (888) 506-6586. Serving IN, OH, KY, IL, and MO.
One call handles everything else at your facility too. While we’re on site, we can look at whatever else needs attention: gates and operators, keypads and access control, cameras and DVR/NVR, roll-up doors and springs, hasps and latches, lighting, bollards and concrete, fence, unit conversions, abandoned goods cleanouts, and general facility maintenance. Put it all on one request and we’ll plan the visit around it. We do all things storage. See all services.
FAQ
Common questions.
All our cameras went out at once. What's likely?
Usually the recorder, a power supply, or a network switch rather than every camera. We check those first.
Should we replace our old DVR with an NVR?
If the system is old and parts or support are hard to find, it may be time. We'll give you both options.
Can you add cameras to cover blind spots?
Yes, we install new cameras and recorders.
Can you fix cameras on the same trip as the gate?
Yes. One request, one visit.