Keypad / Access Control Down
Storage Facility Keypad or Access Control Down
When the keypad goes dark or stops accepting codes, tenants can’t get in and the office phone starts ringing. SMS services keypads, readers, and the connection between access control and your gates.
Likely causes
What usually causes it.
- Power or wiring. A failed power supply, damaged cable, or water in the keypad housing.
- Communication loss. The keypad can’t talk to the controller or management software, so new codes don’t sync.
- Damaged or worn keypad. Vehicle strikes, vandalism, sun, and weather wear out keypads.
- Gate tie-in failure. The keypad works but the relay or wiring to the gate operator doesn’t.
How SMS fixes it
Find the real cause. Fix it.
We trace the problem from the keypad to the controller to the gate so you know where the failure is. We repair or replace hardware and get access working again. Same Day Dispatch in Indiana; scheduled service in OH, KY, IL and MO.
Before we arrive
Safe checks.
Check that the keypad has power and that your management software shows it online. Beyond that, leave wiring and controller work to a technician.
Same Day Dispatch in Indiana
Down today? In Indiana, we dispatch today.
Same Day Dispatch in Indiana; scheduled service in OH, KY, IL and MO. We also handle emergency calls on Saturdays. Submit the request with the address and what’s happening and the office will confirm scheduling.
Prefer to call? (317) 506-6586 or (888) 506-6586. Serving IN, OH, KY, IL, and MO.
One call handles everything else at your facility too. While we’re on site, we can look at whatever else needs attention: gates and operators, keypads and access control, cameras and DVR/NVR, roll-up doors and springs, hasps and latches, lighting, bollards and concrete, fence, unit conversions, abandoned goods cleanouts, and general facility maintenance. Put it all on one request and we’ll plan the visit around it. We do all things storage. See all services.
FAQ
Common questions.
Is it a keypad problem or a software problem?
Sometimes it's both. We check the hardware and wiring. If it's an account or software setting, we'll tell you and work with your provider where we can.
Tenants are locked out right now. What should I do?
Submit a request marked urgent. Same Day Dispatch is available in Indiana; OH, KY, IL and MO get scheduled service. Many sites hold the gate open with staff present until the fix.
Do you also fix the gate if that turns out to be the problem?
Yes. Gates and access control are the same visit for us.